Synaptix
Every channel, one dashboard
Web widget, Telegram, Slack, email and SMS conversations in the same inbox.
AI customer assistant
Turn every message into a sale, a booking and a happy customer
Let an assistant trained on your own content answer questions from your website, Telegram, Slack, email and SMS, with every booking, lead and support request in one dashboard.
Free plan: 100 messages a month · No credit card
What is Synaptix AI?
Synaptix AI is a self-service platform that brings your customer messages into one place and answers them with an AI assistant trained on your own business content. No code needed: you build your assistant and take it live in minutes.
- One hub
Conversations from every channel land in one inbox, so no message slips through.
- Speaks from your content
It learns from your website, your PDFs and your saved answers, and replies only from what you give it.
- Works with your team
It sorts bookings, leads and support requests, and hands the conversation to your team when needed.
Your customers get answers, even at midnight
The assistant answers common questions instantly from your content. What it can’t solve goes to your team with the full context, so nobody has to explain twice.
Start freeInterested visitors don’t just disappear
It answers price, product and service questions, saves an interested visitor’s name and contact details as a lead, and your team picks up from there.
Start freeWhat you get
From support to sales, from bookings to reporting: every step of customer messaging on one platform.
Trained on your content
Add your website, PDFs, documents and saved answers; the assistant replies from them.
Appointment requests
It takes the day and time the customer wants and logs the request in your dashboard; your team confirms.
Lead capture
Saves an interested visitor’s name and contact details as a lead.
Hand-off to your team
When the assistant can’t help, the conversation moves to your team with its context.
Team workspace
Invite teammates and give them roles and permissions; everyone sees only their own work.
Reports
Track message volume and the most frequent questions in your dashboard.
In your customer’s language
The assistant detects the language of each message and replies in it. The dashboard comes in 5 languages.
Highlights
One dashboard,
every channel
One bot answers on every channel your plan includes at once, and all conversations and requests meet in the same dashboard. The web widget is on every plan; Telegram, Slack, email and SMS on Pro and above.
See integrationsAI assistant:
answers day and night
The assistant runs on the AI model you choose and answers only from the content you give it. When that isn’t enough, it can hand the conversation to your team.
Before you go live,
test it live
Try your bot inside the dashboard by asking questions the way a real customer would. When you’re happy with the answers, publish it and add the widget code to your site.
Start freeRequests,
sorted by type
Bookings, leads and support requests land in your dashboard separately. Your team takes them, assigns them, adds notes and marks them resolved.
Start freeIntegrations
The channels you can connect today, and what the assistant does on each.
Web widget
Every plan- Added to your site with a short snippet
- Quick-reply buttons
- Styled to match your brand
Telegram
Pro and above- Connects with your bot token
- Answers incoming messages
- Sends requests to your dashboard
Slack
Pro and above- Connects to your workspace
- Answers incoming messages
- Sends requests to your dashboard
- Your own inbound address
- Replies to emails
- Sends requests to your dashboard
SMS
Pro and above- With your own Twilio account
- Short, SMS-friendly replies
- Sends requests to your dashboard
REST API
Enterprise- Send messages from your own app
- Secure access with API keys
- Fully documented
Store connections
Order status and shipment tracking come straight from your store. Details are shared only when the email or phone the customer gives matches the order.
- Shopify
- ikas
- WooCommerce
- BigCommerce
- Wix
Coming soon
- Messenger
Opening once Meta’s business verification and app review are complete.
Solutions
Tailored Solutions for Every Industry
Assistants optimized for your business needs
E-Commerce
Make product recommendations, report stock status, provide order tracking.
Real Estate
Share listing details, schedule appointments, understand customer needs.
Healthcare
Manage appointments, provide service information, conduct pre-assessments.
Education
Recommend courses/programs, manage enrollment flow, and share pricing/calendar info.
Tourism
Offer package search, date-based pricing, booking pre-requests and destination information.
Restaurant
Take table reservations, share menu/pricing details and highlight campaigns.
Finance
Answer loan, account, application and pricing/commission questions quickly and securely.
Pricing
Clear plans based on bot count
Each bot works on every channel your plan includes, at the same time. When you need more bots, plans grow by bot count.
1 bot = every channel on the plan
Monthly
Annual
Save 20%
Free
Try it with your own content
$0
/month
1 bot · web widget
- ✓ 100 messages/month
- ✓ 1 bot (web widget)
- ✓ 1 data source (5 MB)
- ✓ Website chat widget
- ✓ Flash-Lite class model
- ✓ Replies in 100+ languages
- ✓ No overage: it stops at the quota, no invoice
- • "Powered by Synaptix" badge required
No overage billing
Start freeStarter
Your first bot on one channel
$29
/month
1 bot · web widget
- ✓ 1,000 messages/month
- ✓ 1 bot (web widget)
- ✓ 2 data sources (20 MB)
- ✓ Website chat widget
- ✓ Flash-Lite class model
- ✓ Replies in 100+ languages
- ✓ No “Powered by Synaptix” badge
Over the limit: $0.09 per message
Choose planMost Popular
Pro
Run several channels together
$79
/month
3 bots · each on every channel
- ✓ 4,000 messages/month
- ✓ 3 bots (each on every channel)
- ✓ 25 data sources (100 MB)
- ✓ WhatsApp, Instagram DM and Messenger — opening soon
- ✓ Flash class model
- ✓ Replies in 100+ languages
- ✓ Telegram, Slack, email and SMS live today
Over the limit: $0.045 per message
Choose planBusiness
Multi-channel, high-volume support
$179
/month
8 bots · each on every channel
- ✓ 8,000 messages/month
- ✓ 8 bots (each on every channel)
- ✓ 100 data sources (500 MB)
- ✓ Every channel from Pro, at higher limits
- ✓ Pro class model
- ✓ Replies in 100+ languages
- ✓ Handoff request to your team
Over the limit: $0.030 per message
Choose planEnterprise
Custom setup and contract
From
$449
/month
20 bots · each on every channel
- ✓ 20,000 messages/month
- ✓ 20 bots included, extra bots $19/month
- ✓ 500 data sources (5 GB)
- ✓ Every channel from Pro, at higher limits
- ✓ You choose the model: Flash, Pro and Sonnet 5
- ✓ CRM sync and handoff requests
- ✓ REST API and outbound webhooks
Over the limit: $0.018 per message
Frontier models are available: not included in the plan, they need a separate unlock plus a per-message fee
Configure and get a quote
Compare all plans
On Enterprise you choose the model, and the class you pick draws on your monthly message allowance. Frontier models are not part of that allowance: they are opened by a separate access unlock and billed per message on top. The class list and Frontier prices are in the plan comparison; scope is set out on the Enterprise page.
Listed prices exclude taxes. Applicable taxes are calculated automatically at checkout based on your location.
Security
Enterprise-Grade Security
Synaptix protects your business and customer data with processes run according to GDPR and KVKK steps.
Encrypted in Transit and at Rest
Data is protected with TLS in transit and stored encrypted at rest.
GDPR and KVKK processes
Data protection and access controls aligned with GDPR and KVKK processes.
You Control Your Data
Data access is limited by permissions and operational need. Your data stays under your control.
Data Deletion Requests
You can request deletion of your account and conversation data; the process follows the KVKK and GDPR steps.
Frequently asked
What teams ask before they decide
The most common questions about setup, channels, languages, and billing.
To every channel your plan includes. The web widget is on every plan; on Pro and above, Telegram, Slack, email and SMS can be added to the same bot. You pick a main channel during setup and connect the others to the same bot; plans grow by bot count.
The wizard walks you through it step by step: add your knowledge, choose the reply style, connect the channel, and publish. No code required.
Whatever language the visitor writes in, Synaptix detects it and continues the conversation in that same language. No extra setting to turn on.
You can set up five channels today: the web widget is added with one line of code and works on every plan; Telegram, Slack, email and SMS are included from the Pro plan. Telegram connects with a BotFather token, Slack with your own Slack app token, SMS with your own Twilio account, and every bot gets its own inbound email address. WhatsApp, Instagram and Facebook Messenger are also included from the Pro plan; these three channels open soon.
Only from the sources you add: your website, your PDFs and documents, your text notes and your ready-made answers. You can update those sources at any time.
Yes, but it is not a live chat takeover. When a visitor asks for a person, the bot collects their contact details and opens a request in your inbox with the conversation context; your team follows up from there.
Every plan has a monthly message limit. On paid plans conversations are not cut off when you pass it; overage billing takes over. Free has no overage: once the quota runs out the bot stops replying until the next month.
No. The free plan gives you 100 messages a month and no credit card is asked for to get started. You can change your plan at any time.
Data is encrypted in transit and at rest. Access, retention, and deletion steps are handled in line with GDPR and KVKK processes.
Start today and launch your first customer flow fast
Set up your first bot, connect your main channel and greet every customer in their own language.
Open your free accountFree plan: 100 messages a month · No credit card