Synaptix AI chatbot platform
An AI chatbot that answers, sorts and hands over
Synaptix AI answers your customers from the knowledge you give it — your website, documents and saved replies — on your website, Telegram and Slack. It books appointments, captures leads, opens support tickets and passes the conversation to your team when a person is needed.
What Synaptix AI does for a business
Most customer messages repeat: opening hours, prices, availability, “where is my order”, “can I book for Saturday”. Synaptix AI answers these at any hour, in the language the customer writes in, and turns the rest into structured requests your team can act on.
It is built for one clear job per bot. Each bot owns one main channel and one role, so what it says stays consistent and you always know where a conversation came from.
How Synaptix AI works
- Pick one main channel and connect itEvery bot is set up for one main channel. The web widget goes on your site with a single script tag; Telegram and Slack connect from the dashboard.
- Teach it your businessAdd your website, PDFs and documents, and ready-made answers. The bot answers only from the knowledge you give it.
- Check and publishBefore going live the setup wizard checks the channel connection, the knowledge source and a test message. If something is not ready, the bot stays a draft.
- Reply, sort and measureThe bot replies in the customer’s language, sorts appointments, leads and support requests by type, and the dashboard shows message volume, the 7-day trend and the most asked questions.
What the bot can do
Works out of the box
Appointment booking, table and reservation status, lead capture, support tickets, automatic FAQ answers and hand-off to your team. The data lives on the Synaptix side; no extra setup.
Runs on the content you enter
Website information, price information, campaign information and product search. The bot matches against the cards you define in the setup wizard.
Connects to your own service
Order tracking and writing to your CRM. You provide an endpoint URL; Synaptix does not ship a ready-made connector for these two.
The full list of skills: Integrations and skills
Channels: what is live and what is coming
Live today: the web chat widget (every plan), Telegram and Slack (Pro and above). WhatsApp, Instagram and Messenger are included from the Pro plan; their connection opens soon, and until then these three channels cannot be connected.
Solutions by goal and industry
Pick the page that matches what you want the chatbot to do. Each one explains the flow, the features it relies on and what is — and is not — available today.
Frequently asked questions
What is Synaptix AI?
Synaptix AI is an AI chatbot platform for businesses. You set up a bot in the dashboard, give it your content, connect a channel and publish. It answers customer questions and turns appointments, leads and support requests into records for your team.
Do I need to write code?
No. The setup wizard walks you through every step. Adding the web widget to your site is a single script tag that the wizard gives you.
Which channels can I use today?
Live today: the web chat widget (every plan), Telegram and Slack (Pro and above). WhatsApp, Instagram and Messenger are included from the Pro plan; their connection opens soon, and until then these three channels cannot be connected.
Is there a free plan?
Yes. The free plan includes 100 messages a month and needs no credit card. When the quota is used up it stops; there is no overage invoice.
Set up your first bot today
Start on the free plan (100 messages a month, no credit card) and move up when your volume grows.