AI chatbot
AI chatbot that speaks from your own content
A Synaptix AI chatbot reads what you give it — your website, PDFs and ready-made answers — and replies to customers in their own language. When a question needs a person, it opens a record for your team instead of guessing.
The problem with a generic chatbot
A chatbot that answers from general knowledge sounds confident and is often wrong about your prices, your hours or your policies. A menu-based bot is the opposite: accurate but rigid, and customers give up after the second button.
Synaptix AI sits between the two. It writes natural replies, but only from the sources you add, so the answer about your return policy is your return policy.
How Synaptix AI works
- Pick one main channel and connect itEvery bot is set up for one main channel. The web widget goes on your site with a single script tag; Telegram and Slack connect from the dashboard.
- Teach it your businessAdd your website, PDFs and documents, and ready-made answers. The bot answers only from the knowledge you give it.
- Check and publishBefore going live the setup wizard checks the channel connection, the knowledge source and a test message. If something is not ready, the bot stays a draft.
- Reply, sort and measureThe bot replies in the customer’s language, sorts appointments, leads and support requests by type, and the dashboard shows message volume, the 7-day trend and the most asked questions.
Features that matter in daily use
- Answers from your knowledge only — website, documents and saved replies you add in the dashboard.
- Replies in the customer’s language — the conversation can run in 100+ languages without a language picker.
- Sorts requests by type — appointments, leads and support requests land separately in your inbox.
- Hands over when needed — a record opens for your team with what the bot collected.
- Shows what customers ask — daily volume, the 7-day trend and the most asked questions on one screen.
What the bot can do
Works out of the box
Appointment booking, table and reservation status, lead capture, support tickets, automatic FAQ answers and hand-off to your team. The data lives on the Synaptix side; no extra setup.
Runs on the content you enter
Website information, price information, campaign information and product search. The bot matches against the cards you define in the setup wizard.
Connects to your own service
Order tracking and writing to your CRM. You provide an endpoint URL; Synaptix does not ship a ready-made connector for these two.
The full list of skills: Integrations and skills
Channels: what is live and what is coming
Live today: the web chat widget (every plan), Telegram and Slack (Pro and above). WhatsApp, Instagram and Messenger are included from the Pro plan; their connection opens soon, and until then these three channels cannot be connected.
Frequently asked questions
How is an AI chatbot different from a rule-based chatbot?
A rule-based bot follows buttons and keywords you script in advance. An AI chatbot understands free-text questions and writes the reply itself. Synaptix AI limits that reply to the knowledge you provide, so it stays accurate about your business.
Can the chatbot answer questions it has no information about?
It answers from the sources you add. When a request needs a person — or the information is not in your content — the conversation can be handed to your team as a record in your inbox.
How long does setup take?
The setup wizard guides you through choosing a channel, adding your knowledge and a final check. The web widget is added to a site with one script tag.
Set up your first bot today
Start on the free plan (100 messages a month, no credit card) and move up when your volume grows.