Customer support chatbot
Customer support chatbot that knows when to hand over
Synaptix AI answers the questions your support team hears every day and turns real problems into support tickets. When a person is needed, the conversation lands in your inbox with what the customer already said.
Support without the queue
Most support volume is not hard, it is repetitive: delivery times, return steps, account questions. Customers wait in a queue for answers that already exist in your help pages.
A customer service chatbot built on your own content answers those instantly and consistently. The hard cases still reach a person — faster, because the details are already collected.
How support flows through Synaptix AI
- The customer asksOn your website widget, Telegram or Slack, in any language.
- The bot answers from your knowledgeFAQ auto-answer and website information come from the content you added — your help pages, documents and saved replies.
- A problem becomes a ticketWhen there is something to fix, the bot opens a support ticket instead of letting the message disappear in a chat log.
- Your team takes overHand-off opens a record in your inbox with the conversation context so an agent can follow up. It is not a live-chat takeover inside the widget.
What the bot can do
Works out of the box
Appointment booking, table and reservation status, lead capture, support tickets, automatic FAQ answers and hand-off to your team. The data lives on the Synaptix side; no extra setup.
Runs on the content you enter
Website information, price information, campaign information and product search. The bot matches against the cards you define in the setup wizard.
Connects to your own service
Order tracking and writing to your CRM. You provide an endpoint URL; Synaptix does not ship a ready-made connector for these two.
The full list of skills: Integrations and skills
Keeping answers accurate
The bot only speaks from the sources you give it, and the dashboard lists the most asked questions. When you see a question the bot handles poorly, add or improve the answer in your knowledge base — the next customer gets the better reply.
Channels: what is live and what is coming
Live today: the web chat widget (every plan), Telegram and Slack (Pro and above). WhatsApp, Instagram and Messenger are included from the Pro plan; their connection opens soon, and until then these three channels cannot be connected.
Frequently asked questions
Can the chatbot open a support ticket?
Yes. Support tickets are one of the skills that work out of the box; the ticket lands in your inbox, sorted by request type.
Does a human agent take over the chat live?
The hand-off opens a record in your team’s inbox with the conversation context. It is not a live-chat takeover inside the widget; your team follows up from the record.
Which languages can customers write in?
The conversation can run in 100+ languages. Ready-made system notices such as ticket confirmations and error texts are currently sent in five: Turkish, English, German, Spanish and French.
Set up your first bot today
Start on the free plan (100 messages a month, no credit card) and move up when your volume grows.