Chatbot for business
AI chatbot for businesses of every size
Customers expect a reply outside office hours too. A Synaptix AI business chatbot answers the repeat questions, collects what your team needs for the rest, and keeps every request in one inbox.
Where a business chatbot saves time
For a small team the cost of messages is not the reply itself but the interruption: the same question about prices or availability, twenty times a day, across several channels. A chatbot takes those, and your team spends its time on the requests that need judgement.
Synaptix AI is built around three flows most businesses share — selling, supporting and booking — and each bot is given one main channel and one role so its behaviour stays predictable.
Typical use cases
Answer pre-sales questions
Prices, campaigns, product details and opening hours, answered from the cards and documents you enter.
Book appointments
Appointment booking works out of the box; the request lands in your inbox with the details the customer gave.
Capture leads
The bot collects contact details and the reason for the enquiry, and records them as a lead for your team.
Open support tickets
Problems become support tickets instead of lost messages, so nothing depends on someone remembering a chat.
How Synaptix AI works
- Pick one main channel and connect itEvery bot is set up for one main channel. The web widget goes on your site with a single script tag; Telegram and Slack connect from the dashboard.
- Teach it your businessAdd your website, PDFs and documents, and ready-made answers. The bot answers only from the knowledge you give it.
- Check and publishBefore going live the setup wizard checks the channel connection, the knowledge source and a test message. If something is not ready, the bot stays a draft.
- Reply, sort and measureThe bot replies in the customer’s language, sorts appointments, leads and support requests by type, and the dashboard shows message volume, the 7-day trend and the most asked questions.
What the bot can do
Works out of the box
Appointment booking, table and reservation status, lead capture, support tickets, automatic FAQ answers and hand-off to your team. The data lives on the Synaptix side; no extra setup.
Runs on the content you enter
Website information, price information, campaign information and product search. The bot matches against the cards you define in the setup wizard.
Connects to your own service
Order tracking and writing to your CRM. You provide an endpoint URL; Synaptix does not ship a ready-made connector for these two.
The full list of skills: Integrations and skills
Growing from one bot to a team
Each bot is set up for one main channel. When you need another channel or a separate team, you add another bot; plans are organised by the number of bots and monthly messages. Team members can work from their own workspace with the permissions you give them.
Channels: what is live and what is coming
Live today: the web chat widget (every plan), Telegram and Slack (Pro and above). WhatsApp, Instagram and Messenger are included from the Pro plan; their connection opens soon, and until then these three channels cannot be connected.
Frequently asked questions
Is Synaptix AI suitable for a small business?
Yes. You can start on the free plan with one bot on the web widget, and move to a paid plan when you need more messages, more bots or channels such as Telegram and Slack.
Can my team see what the bot handled?
Appointments, leads and support requests are sorted by type into the inbox, and the dashboard shows message volume and the most asked questions.
Does it connect to my own systems?
Order tracking and writing to your CRM work through an endpoint URL you provide. On the Enterprise plan there is also a server-to-server REST API, and outbound webhooks are available on Business and Enterprise.
Set up your first bot today
Start on the free plan (100 messages a month, no credit card) and move up when your volume grows.