Ecommerce chatbot
Ecommerce chatbot for product and order questions
An online shop hears the same questions every day: is it in stock, what does delivery cost, where is my order, how do I return this. Synaptix AI answers them from your content and passes real problems to your team.
Before the purchase
Product search
Matches questions to the product cards you define.
Prices and campaigns
Answers from your price and campaign content, so discounts are stated correctly.
Shop information
Delivery, payment and return rules from your website and documents.
After the purchase
Order tracking
Connects directly to a Shopify, ikas, WooCommerce, BigCommerce or Wix store, or to an endpoint URL from your own shop system. Order details are shared only when the email (or phone) the customer gives matches the order.
Support tickets
A damaged item or a wrong size becomes a ticket in your inbox instead of a lost chat.
Hand-off
Anything that needs a decision goes to your team with the conversation context.
How Synaptix AI works
- Pick your channels and connect themYou choose a main channel and add the others to the same bot. The web widget goes on your site with a single script tag; Telegram, Slack, email and SMS connect from the dashboard.
- Teach it your businessAdd your website, PDFs and documents, and ready-made answers. The bot answers only from the knowledge you give it.
- Check and publishBefore going live the setup wizard checks the channel connection, the knowledge source and a test message. If something is not ready, the bot stays a draft.
- Reply, sort and measureThe bot replies in the customer’s language, sorts appointments, leads and support requests by type, and the dashboard shows message volume, the 7-day trend and the most asked questions.
Channels: what is live and what is coming
Live today: the web chat widget (every plan), Telegram, Slack, email and SMS with your own Twilio account (Pro and above). WhatsApp, Instagram and Messenger are included from the Pro plan; their connection opens soon, and until then these three channels cannot be connected.
Frequently asked questions
Can the chatbot tell customers where their order is?
Yes. Order tracking connects directly to a Shopify, ikas, WooCommerce, BigCommerce or Wix store, or uses an endpoint URL you provide from another shop system. The bot gives the status, carrier and tracking link only when the email (or phone) the customer gives matches the order.
Where does it get product information from?
From the product, price and campaign cards you define in the setup wizard, and from your website and documents.
Can I use it on my shop’s website?
Yes. The web widget is added with one script tag and works on any site that allows custom code.
Set up your first bot today
Start on the free plan (100 messages a month, no credit card) and move up when your volume grows.