Instagram chatbot
Instagram chatbot for your Direct messages
Questions about a post, a price or a product often arrive as Instagram Direct messages. Synaptix AI is built to answer the messages that land in your Instagram Direct inbox, from the same knowledge as your other channels.
Availability today
The Instagram connection is not open yet. Instagram, WhatsApp and Messenger are set up through a single Meta connection and are included from the Pro plan. That connection opens soon; until then these channels cannot be connected. The web widget, Telegram and Slack work today.
Why businesses automate Instagram DMs
Instagram messages arrive in bursts — after a post, a story or a campaign — and the same three questions repeat: price, availability, how to order. Answering them by hand means slow replies exactly when interest is highest.
An Instagram DM chatbot replies right away from your product and campaign information, and hands orders, bookings and problems to your team as requests.
What the Instagram bot is designed to do
- Answer Direct messages in your Instagram inbox.
- Share prices, campaigns and product details from the cards you define.
- Capture leads and bookings as records in your inbox.
- Reply in the customer’s language.
How Synaptix AI works
- Pick one main channel and connect itEvery bot is set up for one main channel. The web widget goes on your site with a single script tag; Telegram and Slack connect from the dashboard.
- Teach it your businessAdd your website, PDFs and documents, and ready-made answers. The bot answers only from the knowledge you give it.
- Check and publishBefore going live the setup wizard checks the channel connection, the knowledge source and a test message. If something is not ready, the bot stays a draft.
- Reply, sort and measureThe bot replies in the customer’s language, sorts appointments, leads and support requests by type, and the dashboard shows message volume, the 7-day trend and the most asked questions.
Channels: what is live and what is coming
Live today: the web chat widget (every plan), Telegram and Slack (Pro and above). WhatsApp, Instagram and Messenger are included from the Pro plan; their connection opens soon, and until then these three channels cannot be connected.
Frequently asked questions
Can I connect Instagram today?
Not yet. Instagram is included from the Pro plan, but its Meta connection opens soon. You can prepare your content and use the web widget, Telegram or Slack in the meantime.
Does the Instagram chatbot answer comments?
The Instagram channel is designed for the messages that land in your Instagram Direct inbox.
Which plan includes Instagram?
Instagram, WhatsApp and Messenger are included from the Pro plan upward. See the pricing page for the current plans.
Set up your first bot today
Start on the free plan (100 messages a month, no credit card) and move up when your volume grows.