Hotel chatbot
Hotel chatbot for guests in every language
Guests write before they book and while they stay, often in their own language and at night. Synaptix AI answers from your hotel information, shares prices and packages, and turns booking interest into a request for your front desk.
What a hotel chatbot handles
Pre-booking questions
Room types, facilities, check-in times and location, from your website and documents.
Prices and packages
Answered from the price and campaign cards you enter.
Booking pre-requests
Dates and guest details are collected and recorded for your team to confirm.
Guest support
Requests during the stay become records your staff can act on.
Why language matters for hotels
International guests rarely write in the language of your website. Synaptix AI replies in the language the guest writes in — 100+ languages — while you keep one set of content.
How Synaptix AI works
- Pick one main channel and connect itEvery bot is set up for one main channel. The web widget goes on your site with a single script tag; Telegram and Slack connect from the dashboard.
- Teach it your businessAdd your website, PDFs and documents, and ready-made answers. The bot answers only from the knowledge you give it.
- Check and publishBefore going live the setup wizard checks the channel connection, the knowledge source and a test message. If something is not ready, the bot stays a draft.
- Reply, sort and measureThe bot replies in the customer’s language, sorts appointments, leads and support requests by type, and the dashboard shows message volume, the 7-day trend and the most asked questions.
Channels: what is live and what is coming
Live today: the web chat widget (every plan), Telegram and Slack (Pro and above). WhatsApp, Instagram and Messenger are included from the Pro plan; their connection opens soon, and until then these three channels cannot be connected.
Frequently asked questions
Can the chatbot confirm a booking?
It takes booking pre-requests and records them for your team; confirmation stays with your front desk. Synaptix does not ship a ready-made connector to hotel booking engines.
Can it answer in the guest’s language?
Yes. The conversation can run in 100+ languages, from content you add once.
Which channel should a hotel start with?
The web widget on your website works on every plan. Telegram and Slack are included from Pro; WhatsApp is included from Pro and its connection opens soon.
Set up your first bot today
Start on the free plan (100 messages a month, no credit card) and move up when your volume grows.