WhatsApp chatbot
WhatsApp AI chatbot for businesses
WhatsApp is where many customers already write to businesses. Synaptix AI is built to receive those messages through the WhatsApp Business API and reply from the same number, with the same knowledge and skills as your other channels.
Availability today
The WhatsApp connection is not open yet. WhatsApp, Instagram and Messenger are set up through a single Meta connection and are included from the Pro plan. That connection opens soon; until then these three channels cannot be connected. You can start today with the web widget, Telegram or Slack — the knowledge and skills you set up carry over.
What a WhatsApp chatbot is for
Customers message a business on WhatsApp for quick, practical things: is it open, how much is it, is there a slot tomorrow, where is my order. A WhatsApp chatbot answers these immediately and passes the rest to your team as a request.
Because Synaptix AI treats every channel the same way, the bot on WhatsApp will use the same content, reply in the customer’s language and use the same skills as your website bot.
What the WhatsApp bot is designed to do
- Receive and reply through the WhatsApp Business API, from your business number.
- Answer from your knowledge — website, documents and saved replies.
- Book, capture and open tickets — appointments, leads and support requests land in your inbox by type.
- Reply in the customer’s language across 100+ languages.
How Synaptix AI works
- Pick one main channel and connect itEvery bot is set up for one main channel. The web widget goes on your site with a single script tag; Telegram and Slack connect from the dashboard.
- Teach it your businessAdd your website, PDFs and documents, and ready-made answers. The bot answers only from the knowledge you give it.
- Check and publishBefore going live the setup wizard checks the channel connection, the knowledge source and a test message. If something is not ready, the bot stays a draft.
- Reply, sort and measureThe bot replies in the customer’s language, sorts appointments, leads and support requests by type, and the dashboard shows message volume, the 7-day trend and the most asked questions.
Channels: what is live and what is coming
Live today: the web chat widget (every plan), Telegram and Slack (Pro and above). WhatsApp, Instagram and Messenger are included from the Pro plan; their connection opens soon, and until then these three channels cannot be connected.
Frequently asked questions
Can I connect WhatsApp to Synaptix AI today?
Not yet. WhatsApp is included from the Pro plan, but the Meta connection it uses is not open yet; it opens soon. Today you can use the web widget, Telegram and Slack.
Which WhatsApp product does it use?
The WhatsApp channel is designed to receive messages through the WhatsApp Business API and reply from the same number.
Will my bot settings carry over when WhatsApp opens?
Your knowledge sources and skills are part of your Synaptix AI setup, not of one channel. Each bot has one main channel, so a WhatsApp bot is set up as its own bot using the same content.
Set up your first bot today
Start on the free plan (100 messages a month, no credit card) and move up when your volume grows.